* About

I took a class as part of my OMSE program that focused on the human
element. I used to love quoting from the original LadyKillers, a line
by Alec Guinness.

Over the years I have participated in several trainings. One thing my
program and the trainings have all suggested is reading a book called
Crucial Conversations.


* Summary

- Active Listening
- Adaptive Communication
- Conflict Management
- Difficult Conversations
- Presentation Best Practices
- Persuasion versus Manipulation


* References

- https://en.wikipedia.org/wiki/Crucial_Conversations%3A_Tools_for_Talking_When_Stakes_Are_High
